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It is important to know!
An unpleasant incident occurred in one of the supermarkets with a young couple who were unwittingly injured and were accused of what happened.
We want to warn you against such cases.
As a buyer, you have your rights.
1. Do not hesitate to tell the security or the administration of the store that the Civil Code of Ukraine states that “the risk of accidental death or damage to the thing is borne by its owner.” That is, before the purchase the owner of the thing is the seller. Therefore, you do not have to pay for it. More details about the risk of accidental damage are stated in Articles 323, 668 and 1166 of the Civil Code. In essence, the laws on consumer protection of Ukraine and Russia are identical. Only the numbering of articles and paragraphs of articles may differ slightly. Nothing more!
2. Ask the supermarket to provide proof that you are guilty of damage to the product. This can be video footage from security cameras, testimony of witnesses.
3. If the damaged goods were stored in improper conditions (on shelves not protected by a special side, in the passages between the rows, etc.), indicate this fact.
4. Remind the store administration that the Law of Ukraine “On Protection of Consumer Rights” in paragraph 2 of Article 17 states that “The seller (executor) is obliged to assist the consumer in free choice of products in every possible way. It is prohibited to compel the consumer to purchase products of inadequate quality or an unnecessary range.” Broken goods are not your choice.
5. If your arguments did not break the wrath of the store guards, explain that you refuse to pay the fine on the spot (maybe you did not expect additional costs, you do not have money with you). Say that such payments are made exclusively through the court, and even then, if it is proved your fault.
6. If the administration still insists that you pay for the damaged goods, require an incident report. The testimony of witnesses, yours and the administration will be recorded. Explain that only on the basis of this act and through the court you will pay the fine.
7. If the administration continues to put pressure on you (has taken you to the security room, refuses to let you out of the supermarket, requires you to leave your documents), you should remember paragraphs 1.4 and 5 of Article 19 of the Law of Ukraine “On Protection of Consumer Rights”, which refers to the prohibition of unfair business practices and aggressive activities. According to the law, the security of the supermarket has no right to detain you, to restrict your freedom. Explain that this already threatens them with judicial or criminal proceedings.
There are often cases when an illiquid, but rather expensive fragile product is specially placed in such a way that with the slightest or awkward touch to the shelf where it is placed, it will lead to its fall from a height and destruction. After that, the administration of the market will do everything possible to hang the damage on one of the nearby buyers.
Enjoy your holiday and good shopping!
Source: www.facebook.com
We want to warn you against such cases.
As a buyer, you have your rights.
1. Do not hesitate to tell the security or the administration of the store that the Civil Code of Ukraine states that “the risk of accidental death or damage to the thing is borne by its owner.” That is, before the purchase the owner of the thing is the seller. Therefore, you do not have to pay for it. More details about the risk of accidental damage are stated in Articles 323, 668 and 1166 of the Civil Code. In essence, the laws on consumer protection of Ukraine and Russia are identical. Only the numbering of articles and paragraphs of articles may differ slightly. Nothing more!
2. Ask the supermarket to provide proof that you are guilty of damage to the product. This can be video footage from security cameras, testimony of witnesses.
3. If the damaged goods were stored in improper conditions (on shelves not protected by a special side, in the passages between the rows, etc.), indicate this fact.
4. Remind the store administration that the Law of Ukraine “On Protection of Consumer Rights” in paragraph 2 of Article 17 states that “The seller (executor) is obliged to assist the consumer in free choice of products in every possible way. It is prohibited to compel the consumer to purchase products of inadequate quality or an unnecessary range.” Broken goods are not your choice.
5. If your arguments did not break the wrath of the store guards, explain that you refuse to pay the fine on the spot (maybe you did not expect additional costs, you do not have money with you). Say that such payments are made exclusively through the court, and even then, if it is proved your fault.
6. If the administration still insists that you pay for the damaged goods, require an incident report. The testimony of witnesses, yours and the administration will be recorded. Explain that only on the basis of this act and through the court you will pay the fine.
7. If the administration continues to put pressure on you (has taken you to the security room, refuses to let you out of the supermarket, requires you to leave your documents), you should remember paragraphs 1.4 and 5 of Article 19 of the Law of Ukraine “On Protection of Consumer Rights”, which refers to the prohibition of unfair business practices and aggressive activities. According to the law, the security of the supermarket has no right to detain you, to restrict your freedom. Explain that this already threatens them with judicial or criminal proceedings.
There are often cases when an illiquid, but rather expensive fragile product is specially placed in such a way that with the slightest or awkward touch to the shelf where it is placed, it will lead to its fall from a height and destruction. After that, the administration of the market will do everything possible to hang the damage on one of the nearby buyers.
Enjoy your holiday and good shopping!
Source: www.facebook.com
