Consumer Rights (10 pics + text) Bashny.Net

My friends, print it and put it in your pocket / right / passport etc.

You went to the store for viskarya.
And making his way between the racks, carried standing in the middle aisle of the pyramid of bottles hanging on the shoulder bag. Are you disorder, evil paid store employees 47 thousand rubles, and the rest of the month eating water from the tap because the kettle you had to sell ...

Here are a few paragraphs of information that will protect your wallet and otoshyut administrators and guards the most pompous stores:



 
So, now your best friend - Article 1064 of the Civil Code of the Russian Federation Namely - that her magical point at which it is written:



What it means: If you slipped on the wet floor and ordered the rack of champagne - your fault is not here, and beat will not you, and won the aunt with a mop ... If a bottle of olive oil was crawling on the conveyor belt at the cash register, and suddenly venerated on the floor, you are clean before the law ...



You took a jar of gherkins from the shelf and the adjacent cucumber fluttered hit - you do not have to pay for an operation to straighten the hands of store Merchandiser ... Goods must be stably placed and secured on the shelves, and this - his job, not your problems ...



Your next drugan - GOST 51773-2001 According to the guests, as well as the SNIP 2.08.02-89, the distance between the store shelves should not be less than 1, 4 meters ...







And than the store more, the greater must be the aisles, here's a list:



What it means:
Exhibited in the center aisle of the pyramid of bottles:
a) makes a pass already laid width and hampers movement (pass by and do not touch it was difficult physically);
b) it has been poorly recorded (merchandiser stupidly put the bottle and they collapsed with poltychka).

Finally, your third friend - Article 203 of the Criminal Code of the Russian Federation. It will help you if you decide to get involved in the case guard the store.

If the guard began to be rude, threaten, grabbing the hood searched the bag and ask to marry him - reminded him of the 203 article of the Criminal Code ... He will be glad to learn that its active inflammatory action in your address punishable by imprisonment for up to 7 years, for it - abuse of authority employee of private security companies (PSC).



What it means:
By law, your dialogue with the security guard should look like this:

He said: Dear Sir / Madam! You seem to have something broken? Paying going?
You: Certainly, going! Once they prove my guilt in court, on the same day and paid for!
He: Well, that sounds reasonable. I wish you all a good, successful day.
You: See, I love you! ...

Apply knowledge:

So the store meteorite flew and knocked out of your hands, a bottle of dry red harvest 1984 ... Pale administrator requires that you pay a broken bottle ...

Protested his innocence, and if the administrator goes to the conflict, demand a Complaints Book. A detailed description of what happened, including the time of the disaster (the operator of CCTV cameras will thank you), witnesses (thyself say thank you, if it comes to court), and the main participants in the parade (they then flogged on the red square).

Also requires the preparation of the report on the deterioration of the goods, which is required to secure all the surrounding circumstances: a slippery floor, narrow aisle, drunk soccer fans dancing Krishna jostling zombies ...

Rather, the conflict will resolve at the stage of requirements plaintive book. If a staff possessed no stopping, offer store to apply for you in court (another legitimate way to make you pay for the broken dishes there). Costs and the inevitable visits of inspectors inspections cool the passionate staff and allow you to get out of the situation with a straight back and chin held high.

P.S .: bonus track!
Magic words! Apply them to trade workers, and see what happens:

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