Salvation in the subway

July 22 to Minami-Urawa Station in the Japanese city of Saitama female passenger fell to his waist in the gap between the composition and platform. About forty passengers pushed the car platform and a woman were rescued without any injuries.
One of the wagon train weighs about 32 tonnes with the wheels. The lag from the schedule in motion trains along this line, which arose because of the accident, was not more than eight minutes.
The good old Japanese tradition, after the rescue, the woman apologized to all passengers and employees station for the inconvenience.

I have two questions:
1. This is what they are for the gap between the car and platform? Or it was the victim of anorexia?
2. According to the tradition? They go there that often fail?