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Russian Post robbing their customers
Agency roving executes orders for the purchase and shipping of prizes to winners of several major competitions. The customer gave us a list of prize winners and addresses. Our task is to purchase the desired prizes and send them to the winners of the EMC Express service with value.
Along with not very expensive prizes in the list are several iPhone, iPad, laptops, cameras, televisions, mountain bikes.
All prizes were purchased and sent to the winners. All parcels arrived and were received by the addressee. Except for one.
December 16 from Moscow to Nizhny Tagil was sent to a laptop Sony VAIO VPC-EA1S1R, acquired by our agent in the cabin VAIO 36 thousand. Rubles. Sending has been sent to the declared value of 36 thousand. Rubles.
December 25 EMC courier parcel delivered to the recipient.
In the box was a book instead of a laptop and a few stones.
In our call to EMC, with a request to explain how to act in this situation, the operator replied: "And how do you prove that there was not a laptop?", Clearly implying that the ends no longer be found, and the deadline is the recipient of the parcel. The only thing he proposed to do, to write a letter at the post office.
December 27, 2010 we filed an application to the director of "EMS Russian Post" for reimbursement of the stolen laptop from the premise. Attached to the application photo and video materials, which clearly confirmed the theft of sending attachments.
The application was accepted and registered by 13 January 2011.
Today, phoned to employees who work with our claim, we learned that our application considered at the Commission, and the decision to refuse reimbursement.
We ask the question - "On what grounds?" - Was received the following response: "We received a reply from the post office in Nizhny Tagil, which makes delivery of parcels that the parcel was handed over to the recipient in full safety and in accordance with the instructions».
From further conversation with an employee of the department, we understand one simple thing: in any case, send the recipient can never prove the theft, if signed and adopted the administration.
Attention! Practical advice received from the employee privately: Do not take a package from a courier, you do not want to get into a similar situation. Refuses to accept and receive parcels at the post office, making her opening address in the presence of employees and witnesses.
In case of loss of the parcel, it constitutes an act and want to register it. Only in this way you will have a chance to receive compensation.
NEVER mess with "Russian Post", if there is any alternative.
And at the same time:
Sellers of the world's largest Internet auction site eBay, and a number of foreign online stores refuse to sell goods to buyers from Russia. An open letter about the problems with the delivery of goods through the "Mail of Russia" appeared last week on ebay-forum.ru, which brings together foreign buyers of goods online stores, including most eBay. It says that from January 2010 the "Mail of Russia" "sharply deteriorated the quality of services." Some buyers get the parcels, sent in November of last year!
via SMI2
Along with not very expensive prizes in the list are several iPhone, iPad, laptops, cameras, televisions, mountain bikes.
All prizes were purchased and sent to the winners. All parcels arrived and were received by the addressee. Except for one.
December 16 from Moscow to Nizhny Tagil was sent to a laptop Sony VAIO VPC-EA1S1R, acquired by our agent in the cabin VAIO 36 thousand. Rubles. Sending has been sent to the declared value of 36 thousand. Rubles.
December 25 EMC courier parcel delivered to the recipient.
In the box was a book instead of a laptop and a few stones.
In our call to EMC, with a request to explain how to act in this situation, the operator replied: "And how do you prove that there was not a laptop?", Clearly implying that the ends no longer be found, and the deadline is the recipient of the parcel. The only thing he proposed to do, to write a letter at the post office.
December 27, 2010 we filed an application to the director of "EMS Russian Post" for reimbursement of the stolen laptop from the premise. Attached to the application photo and video materials, which clearly confirmed the theft of sending attachments.
The application was accepted and registered by 13 January 2011.
Today, phoned to employees who work with our claim, we learned that our application considered at the Commission, and the decision to refuse reimbursement.
We ask the question - "On what grounds?" - Was received the following response: "We received a reply from the post office in Nizhny Tagil, which makes delivery of parcels that the parcel was handed over to the recipient in full safety and in accordance with the instructions».
From further conversation with an employee of the department, we understand one simple thing: in any case, send the recipient can never prove the theft, if signed and adopted the administration.
Attention! Practical advice received from the employee privately: Do not take a package from a courier, you do not want to get into a similar situation. Refuses to accept and receive parcels at the post office, making her opening address in the presence of employees and witnesses.
In case of loss of the parcel, it constitutes an act and want to register it. Only in this way you will have a chance to receive compensation.
NEVER mess with "Russian Post", if there is any alternative.
And at the same time:
Sellers of the world's largest Internet auction site eBay, and a number of foreign online stores refuse to sell goods to buyers from Russia. An open letter about the problems with the delivery of goods through the "Mail of Russia" appeared last week on ebay-forum.ru, which brings together foreign buyers of goods online stores, including most eBay. It says that from January 2010 the "Mail of Russia" "sharply deteriorated the quality of services." Some buyers get the parcels, sent in November of last year!
via SMI2
