Bashny.Net
On divorce on the SRT
Bashny.Net
As workers SRT deceive customers
I suggest you read up on how to avoid the most common scams at service stations.
Admit that if you visit any car service (that dealer that informal that "garage"), you subconsciously expect a dirty trick - no matter how "divorced for money" is not made as a "last sucker" pay absolutely no need for you and your car currently works and services.
Well, fear not in vain ...
"Georgia" customer usually inspector - directly from locksmiths car owner speaks rarely. And to avoid this, it is necessary, as it turned out not only to be a little trained to communicate with him from a technical point of view, but even to pay attention to their appearance and the time of day!
Outside the areas of risk
But first reassure owners Guarantee cars. They usually do not cheat. At least in the first three THEN cost of spare parts, in this case the manufacturer pays and tighten with the client does not make sense. Outside the areas of risk are those most notorious ... blondes! These priori never did believe. More precisely, honestly believe that they ever deceived. "Sweating" with them clerk is not profitable: a waste of time, nerves are almost always the result of zero.
Also, they do not like in the services "just women" who themselves have earned their "swallow", but did not accept it as a gift from parents and all sorts boyfriend. There are calculated "on time" for grooming machines, regularity passing MOT. And still a good chance to get away from "special stages" have car owners, short, clearly explaining the reasons for his visit to the service and if they have any questions as clearly and calmly formulates.
And a mandatory extra "services" impose people in expensive suits and shoes with good hours, with a complete lack of free time, which all make on the run: cars pass master, throwing the keys; without looking sign the proposed paper and carelessly tsedyat goodbye: "In the evening, take away the machine." They are, first, initially in excess will record purchase order, and then in the course of work "napomenyayut" and "nareguliruyut" at least two times more than planned. However, the latter are not immune either "blonde" or "yasnomyslyaschie" or "just a woman", and no one at all! But this can be fought successfully.
Repair without agreement
Upon delivery of the car to be repaired, the owner signs the document which contains the total amount of necessary work. And any more, any output beyond the agreed price shall be agreed with the client on the phone. And every such conversation is being recorded. And if such conversations were not, but by returning the car, you roll out the final amount, say, of 10 000 specified, and 17 000, have every right not to pay the uncoordinated work. Though remove that set! But there are nuances.
First, signing the paper at the time of the machine, note whether they contained the point about the obligatory coordination of works. No, I do not want to make? Turn around and leave. And, secondly, the "concord" calls should not be much. More precisely, only one "with your machine, such a problem, do you need something that is worth so much." If the calls one after the other, and the car - initially "not killed", it should be alerted. At best, you really "bred" for optional work. At worst - you get into the hands of non-professionals ...
All are free
Great temptation to "play with the client money" servismenov occurs in the presence of free time. And if the girl on the phone, showing the full goodwill, loyalty and eagerness to please, said that "all the masters are free, come when you want to" - choose another service. After all, whether or not the "ship" of the client additional work depends, among other things, on how the masters have the time to do it. Because when the car comes to the car - especially not to jump, "superfluous fault" is not detected and you can imagine - and so all in a lather. Especially if the car owner warns that the cars will be waiting in the technical center.
And if a man left his car and drove away - is something you can work out further. And if there is a night service, so this is a "walk, a flaw": anything you can do! And check or contest the majority of work performed is almost impossible ("excuse" iron - well, we could not you at half past two in the morning to bother!).
Knowledge - force!
In general, for any damage, before calling for service, is prosherstit Internet. As a rule, there are nuances that other owners of cars of a brand (especially united in clubs) knows. They speak with the receiver of another. So a man for the first time faced with a particular problem, in the services they see from afar and begin it "exercise" in full. While the problem may not be worth a damn!
A typical example. Honda Jazz owners at one time faced with the problem of strong jerks the car at the start. Computer when connecting gave an "error of the crankshaft sensor." People in droves to buy the sensors, for some mad money it set, despite the fact that he never breaks.
In fact, in those years the motor Jazz - 8 candles and a second series of coils - "afterburning". It is too close to the engine shield, overheating and eventually just stops working. Repair is necessary, of course, not kopek, but if you subtract from the final amount of the crankshaft sensor, turn several times cheaper. And by the time the procedure for replacing the coils takes a maximum of 20 minutes.
But most of all, car owners neznaek most makes and models of "reloaded" cleaning and adjustment throttle (requires 60 000 - 70 000 km run with the active and driving in the range 40 000 - 50 000 with the passive); flushing the radiator (recommended to run too low despite the fact that it really should be washed once every 2-3 years, even if the poplar fluff "falls" year-round); Replace the spark plug (although the frequency of the planned replacement is registered in the service book); slozhnoustanavlivaemogo replacing the fuel filter (if you're happy with how the car drives, and up to the planned replacement far - boldly refuse); Adjustments are not prescribed for a given run. But the funny thing is in your interest in something consciously give up the slack and still be "diluted»!
Lessons diplomacy
As consultants believe, something of the proposed additional work is always better to agree. Net psychology. When a person firmly insists, do only what is necessary, and nothing else, inspector concludes that to him scrimping, which is best avoided. As a result, he will not do bad, but if you really need something else to adjust - pass by.
If, however, something to agree, then put the work is done with the soul, and "imposed", and some other - the real problem solve, and sometimes - for free (albeit small). For example, you read in the Internet that with such a machine, as you have to run certain cases, certain problems. And master inspector recommends that preventive measures (although you can still wait) now. Why do not you accept?
... And remember: services where customers anyway do not cheat - does not happen. Before you go anywhere, read reviews of colleagues have already visited a particular station. At the same time, keep in mind that the good reviews on the order of less negative - usually written just about the dirtiest. But depending on how the service station staff go out of conflict situations, it is possible to make certain conclusions. For example, if the customer is always wrong, and has to pay for everything, it is an occasion guard.
©
I suggest you read up on how to avoid the most common scams at service stations.
Admit that if you visit any car service (that dealer that informal that "garage"), you subconsciously expect a dirty trick - no matter how "divorced for money" is not made as a "last sucker" pay absolutely no need for you and your car currently works and services.
Well, fear not in vain ...
"Georgia" customer usually inspector - directly from locksmiths car owner speaks rarely. And to avoid this, it is necessary, as it turned out not only to be a little trained to communicate with him from a technical point of view, but even to pay attention to their appearance and the time of day!
Outside the areas of risk
But first reassure owners Guarantee cars. They usually do not cheat. At least in the first three THEN cost of spare parts, in this case the manufacturer pays and tighten with the client does not make sense. Outside the areas of risk are those most notorious ... blondes! These priori never did believe. More precisely, honestly believe that they ever deceived. "Sweating" with them clerk is not profitable: a waste of time, nerves are almost always the result of zero.
Also, they do not like in the services "just women" who themselves have earned their "swallow", but did not accept it as a gift from parents and all sorts boyfriend. There are calculated "on time" for grooming machines, regularity passing MOT. And still a good chance to get away from "special stages" have car owners, short, clearly explaining the reasons for his visit to the service and if they have any questions as clearly and calmly formulates.
And a mandatory extra "services" impose people in expensive suits and shoes with good hours, with a complete lack of free time, which all make on the run: cars pass master, throwing the keys; without looking sign the proposed paper and carelessly tsedyat goodbye: "In the evening, take away the machine." They are, first, initially in excess will record purchase order, and then in the course of work "napomenyayut" and "nareguliruyut" at least two times more than planned. However, the latter are not immune either "blonde" or "yasnomyslyaschie" or "just a woman", and no one at all! But this can be fought successfully.
Repair without agreement
Upon delivery of the car to be repaired, the owner signs the document which contains the total amount of necessary work. And any more, any output beyond the agreed price shall be agreed with the client on the phone. And every such conversation is being recorded. And if such conversations were not, but by returning the car, you roll out the final amount, say, of 10 000 specified, and 17 000, have every right not to pay the uncoordinated work. Though remove that set! But there are nuances.
First, signing the paper at the time of the machine, note whether they contained the point about the obligatory coordination of works. No, I do not want to make? Turn around and leave. And, secondly, the "concord" calls should not be much. More precisely, only one "with your machine, such a problem, do you need something that is worth so much." If the calls one after the other, and the car - initially "not killed", it should be alerted. At best, you really "bred" for optional work. At worst - you get into the hands of non-professionals ...
All are free
Great temptation to "play with the client money" servismenov occurs in the presence of free time. And if the girl on the phone, showing the full goodwill, loyalty and eagerness to please, said that "all the masters are free, come when you want to" - choose another service. After all, whether or not the "ship" of the client additional work depends, among other things, on how the masters have the time to do it. Because when the car comes to the car - especially not to jump, "superfluous fault" is not detected and you can imagine - and so all in a lather. Especially if the car owner warns that the cars will be waiting in the technical center.
And if a man left his car and drove away - is something you can work out further. And if there is a night service, so this is a "walk, a flaw": anything you can do! And check or contest the majority of work performed is almost impossible ("excuse" iron - well, we could not you at half past two in the morning to bother!).
Knowledge - force!
In general, for any damage, before calling for service, is prosherstit Internet. As a rule, there are nuances that other owners of cars of a brand (especially united in clubs) knows. They speak with the receiver of another. So a man for the first time faced with a particular problem, in the services they see from afar and begin it "exercise" in full. While the problem may not be worth a damn!
A typical example. Honda Jazz owners at one time faced with the problem of strong jerks the car at the start. Computer when connecting gave an "error of the crankshaft sensor." People in droves to buy the sensors, for some mad money it set, despite the fact that he never breaks.
In fact, in those years the motor Jazz - 8 candles and a second series of coils - "afterburning". It is too close to the engine shield, overheating and eventually just stops working. Repair is necessary, of course, not kopek, but if you subtract from the final amount of the crankshaft sensor, turn several times cheaper. And by the time the procedure for replacing the coils takes a maximum of 20 minutes.
But most of all, car owners neznaek most makes and models of "reloaded" cleaning and adjustment throttle (requires 60 000 - 70 000 km run with the active and driving in the range 40 000 - 50 000 with the passive); flushing the radiator (recommended to run too low despite the fact that it really should be washed once every 2-3 years, even if the poplar fluff "falls" year-round); Replace the spark plug (although the frequency of the planned replacement is registered in the service book); slozhnoustanavlivaemogo replacing the fuel filter (if you're happy with how the car drives, and up to the planned replacement far - boldly refuse); Adjustments are not prescribed for a given run. But the funny thing is in your interest in something consciously give up the slack and still be "diluted»!
Lessons diplomacy
As consultants believe, something of the proposed additional work is always better to agree. Net psychology. When a person firmly insists, do only what is necessary, and nothing else, inspector concludes that to him scrimping, which is best avoided. As a result, he will not do bad, but if you really need something else to adjust - pass by.
If, however, something to agree, then put the work is done with the soul, and "imposed", and some other - the real problem solve, and sometimes - for free (albeit small). For example, you read in the Internet that with such a machine, as you have to run certain cases, certain problems. And master inspector recommends that preventive measures (although you can still wait) now. Why do not you accept?
... And remember: services where customers anyway do not cheat - does not happen. Before you go anywhere, read reviews of colleagues have already visited a particular station. At the same time, keep in mind that the good reviews on the order of less negative - usually written just about the dirtiest. But depending on how the service station staff go out of conflict situations, it is possible to make certain conclusions. For example, if the customer is always wrong, and has to pay for everything, it is an occasion guard.
©
Tags
See also
What does a profitable car purchase mean?
Credit specialist
kreditchik
How to cheat customers in car repair
Clients Car mechanic eyes
As DPS con car owners
Slogans that will change your business for the better
How to put the squeeze on the client at the end of the negotiations
