I always knew that the guards in the shops - narcissistic idiots syndrome watchman. They are forced to put bags in the lockers, which hangs deliberately false inscription: "For the loss of valuables from the store cupboard administration is not responsible," and are surprised when someone does not want to do that. And if someone refuses to put the bag, they seriously believe they have the right not to let the man in the store. They somehow think that clothing on them, which they proudly call "form", and both wheezing radio on his belly gives them the store more rights than the buyer, while in fact exactly the opposite, and from a legal point of view it gives them more than just a duty. When you try to get the camera, a mobile phone or notebook with a pen they proudly remember he had seen in the newspapers phrase "commercial secret" and a hollow chest trying to close the terrible secrets of the cost of glue for wallpapers or brand of concrete), who daily see several hundred people. They believe that the person entering the store should declare all their belongings, even in the least similar to the sold in the store, and the output at the first suspicion must show the contents of their bags, pockets, turn face-to-wall-feet-on- width, shoulders and offer himself to search.
Calm down, relax, have a cup of tea. As long as you do not have crusts police officer (yes, among these three letters none of them coincides with the letters PSE), is perhaps the most secure for you that you can do in "your" store. And, yes, you can more closely monitor the monitors surveillance cameras. You - not a military, not a customs officer and a policeman. You - the staff.
If out of the locker with the inscription disappears though a roll of toilet paper - ask a friend the lawyer, whether that - regardless of the line, it is the responsibility of the administration of the store, and therefore yours, because it is your responsibility to protect. Under the Civil Code, this is called a "simple form of contract storage" and, once the buyer has zhetonchik with a key from this cabinet, he has the right to require you to its contents intact. Or compensation for it. Perhaps the pre-trial. You do not want to go to court, lose it (and believe me, the buyer with a minimum representation of the law will win) - and even likely to be dismissed?
You can (politely and unobtrusively!) Ask the person to put the bag in a locker, but if he refuses, then you need to calm down and sit on your chair. Yes, explain the phone 'moves' had it in a purse or an opened tube of toothpaste, it is also not obliged to - it simply does not want to put your bag in your dirty lockers. According to the Civil Code (yes, read it, it's name sounds the second and not the last time), retail sale - a public contract. You do not know what a "public contract", it is enough to know only that "the failure of a commercial organization to conclude a public contract if possible provide the consumer with the relevant goods, services are not allowed." If you do not like the buyer face, the language in which he is talking, or a heavy backpack, but your store is able to sell him the goods which the buyer is looking for, you can not be prevented from shopping. No, you're not on trial will be taken; most likely, administration Store nastuchit skull Rospotrebnadzor. And you still get fired.
If a person wants to write down or memorize some information about your products, then, even if he is a notorious collaborator of your competitor, to stop him you can not. In an open to all visitors (see previous item) store virtually any information available to the public (in this case "open" - it is not a common word, a legal term), and the citizens of Russia, oddly enough, have the right to receive and process information by any means. Your store - "private area" and her "owner has the right to establish any restrictions and requirements?" No, you forgot a few words: "do not contradict the laws of the Russian Federation." Restriction on record publicly available information on a piece of paper or a USB flash drive - contrary. Even worse, according to the same the Civil Code and another Act on Consumer Protection, the organization is obliged to provide this information to customers. How do they take advantage of it - it is their business.
And please, do not say the words "commercial secrets" if not imagine how much bureaucracy is necessary to perform to install the enterprise commercial secret regime. Do you have a list of information that is related to commercial secrets, and a list of persons who have access to it? You have established the order of access to commercial secrets, keeps records of such access? You printed on the corresponding tangible media classified as "trade secret"? Oh, no? Guess, and who had to do it? And yes, after hitting Rospotrebnadzor you again fired.