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Advice of the lawyer: there was a government on the housing estate, now they will answer for theft, lies and all offenses.
Utilities have long been associated with scammers, not assistants. Huge. rent They spread in the entrance faster, they manage to clean up there.
Lack of time for working people only in the hands of housing and communal services - most regularly pay, not understanding the list of services provided. There are many of them that you have never heard of. If everything is clear with meter payments, then the constantly changing lists of “Content and Repair” are at least surprising.
Where to go and how to solve problems with utilities, will tell our article. You will find detailed instructions on how to make a complaint against the HEC and put its employees in their place.
According to the law, the maintenance of common property must be carried out in accordance with the minimum list of services and works approved by the relevant government decree. These services include maintenance of general house communications, routine repair of entrances, roofs and other elements of the building, cleaning of entrances and garbage conduits, maintenance of elevators, fire safety and so on.”
In some receipts, garbage and stairwell cleaning is included in a separate line! If, in addition to the line "maintenance and repair", you notice in your payment "Dumping" or "Stairwell cleaning", know - you and your neighbors pay a double tariff.
Sometimes utilities install additional video surveillance, security in the entrances and include them in the bill. Do not rush to pay for these services, if they are not prescribed in your contract!
The decision to install security systems can only be made at a general meeting of owners - only after that they can be legally included in the list of services.
If you notice a change in tariffs in the receipt, do not rush to the cashier. If you have not heard about their promotion from state bodies, then they are illegally installed by the management service. Any actions should always be coordinated with the residents. If you notice the lines unknown to you in the receipt for payment - they can and should be challenged to further prohibit you from doing so.
How and where to complain about utilities Any incomprehensible situation do not leave without attention. Don’t let yourself be deceived even in small things. If utility charge You have a small one, remember about pensioners and the poor, who have every penny on the account. How to behave in case of fraud? Here's the detailed instructions.
DepositPhotos
Write the application in two copies: one is submitted to the HEC, the other remains with you. Within 14 days, the utility is obliged to give a written response with a report on the solution of the problem. If the complaint did not bring results, contact directly to the service for supervision in the field of consumer protection and human welfare or directly to the prosecutor's office.
I wish you that this information was useful only in the introductory version and you did not have to deal with red tape and disassembly with housing and communal services. To reduce the amount of basic expenses in the receipt, see effective savings tips from our editorial board.
Payment of citizens for utilities must be consistent with their quality. Show this article to your friends, it will help you avoid problems in the future.
Lack of time for working people only in the hands of housing and communal services - most regularly pay, not understanding the list of services provided. There are many of them that you have never heard of. If everything is clear with meter payments, then the constantly changing lists of “Content and Repair” are at least surprising.
Where to go and how to solve problems with utilities, will tell our article. You will find detailed instructions on how to make a complaint against the HEC and put its employees in their place.
According to the law, the maintenance of common property must be carried out in accordance with the minimum list of services and works approved by the relevant government decree. These services include maintenance of general house communications, routine repair of entrances, roofs and other elements of the building, cleaning of entrances and garbage conduits, maintenance of elevators, fire safety and so on.”
In some receipts, garbage and stairwell cleaning is included in a separate line! If, in addition to the line "maintenance and repair", you notice in your payment "Dumping" or "Stairwell cleaning", know - you and your neighbors pay a double tariff.
Sometimes utilities install additional video surveillance, security in the entrances and include them in the bill. Do not rush to pay for these services, if they are not prescribed in your contract!
The decision to install security systems can only be made at a general meeting of owners - only after that they can be legally included in the list of services.
If you notice a change in tariffs in the receipt, do not rush to the cashier. If you have not heard about their promotion from state bodies, then they are illegally installed by the management service. Any actions should always be coordinated with the residents. If you notice the lines unknown to you in the receipt for payment - they can and should be challenged to further prohibit you from doing so.
How and where to complain about utilities Any incomprehensible situation do not leave without attention. Don’t let yourself be deceived even in small things. If utility charge You have a small one, remember about pensioners and the poor, who have every penny on the account. How to behave in case of fraud? Here's the detailed instructions.
DepositPhotos
- The first instance to which you can apply is the HSEC, which manages your home. Ideally, the complaint will be collective.
- If the receipt has services that are repeated, demand a recalculation.
- Remember, there is no single template for how to write a statement! It's all bosses' antics to fool the tenants. Any statement is written according to the generally accepted structure:
- "Cap" with the exact name of the institution against which the complaint is filed.
- Your contact details for a written response to the application.
- List of applicants - the more there are, the more likely that the complaint will be considered.
- The text describing the problem and its documentary evidence. It can be receipts, photos, videos.
- List the terms of the contract that have been violated and refer to legal documents and regulations.
- Be sure to write down your requirements. This may be a deadline for the execution of work, a threat to file a complaint with higher authorities.
- The signature of the applicant, if there are many, is the signature of each. If the statement is collective, indicate the person you can contact to discuss the issue.
Write the application in two copies: one is submitted to the HEC, the other remains with you. Within 14 days, the utility is obliged to give a written response with a report on the solution of the problem. If the complaint did not bring results, contact directly to the service for supervision in the field of consumer protection and human welfare or directly to the prosecutor's office.
I wish you that this information was useful only in the introductory version and you did not have to deal with red tape and disassembly with housing and communal services. To reduce the amount of basic expenses in the receipt, see effective savings tips from our editorial board.
Payment of citizens for utilities must be consistent with their quality. Show this article to your friends, it will help you avoid problems in the future.
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