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Ingenious ideas: How to deal with customer complaints
Houston Airport has received numerous complaints from passengers who waited too long for their luggage. The airport hired more loaders, but there were no fewer complaints. Then the path of passengers from the ladder to transporters with luggage was increased six times.
The time people spent waiting for luggage, they spent on the road. And the complaints stopped. When the mass construction of skyscrapers began, many residents began to complain that the elevator had to wait too long. Then, next to the elevators, mirrors were installed, which allowed people to take care of their own appearance or stealthily look at other residents in the mirror. And the complaints stopped.
When supermarkets appeared, many shoppers complained that they had to stand in line at the cash register for too long. Then next to the cash registers began to install trays with all sorts of small things - chewing gum, chocolates, condoms. This allowed supermarkets to earn more than $5 billion. And the complaints stopped.
At Disneyland, the first visitors complained that they had to wait too long in line for various attractions. Then Disney ordered to hang a special scoreboard that indicated the approximate waiting time. But the scoreboard always shows more time than you have to stand in line. And visitors are happy that they went much faster. And the complaints stopped.
P.S. And remember, just changing our consumption – together we change the world!
Join us on Facebook, VKontakte, Odnoklassniki
Source: ok.ru/bestsecrets/topic/63918455283799
The time people spent waiting for luggage, they spent on the road. And the complaints stopped. When the mass construction of skyscrapers began, many residents began to complain that the elevator had to wait too long. Then, next to the elevators, mirrors were installed, which allowed people to take care of their own appearance or stealthily look at other residents in the mirror. And the complaints stopped.
When supermarkets appeared, many shoppers complained that they had to stand in line at the cash register for too long. Then next to the cash registers began to install trays with all sorts of small things - chewing gum, chocolates, condoms. This allowed supermarkets to earn more than $5 billion. And the complaints stopped.
At Disneyland, the first visitors complained that they had to wait too long in line for various attractions. Then Disney ordered to hang a special scoreboard that indicated the approximate waiting time. But the scoreboard always shows more time than you have to stand in line. And visitors are happy that they went much faster. And the complaints stopped.
P.S. And remember, just changing our consumption – together we change the world!
Join us on Facebook, VKontakte, Odnoklassniki
Source: ok.ru/bestsecrets/topic/63918455283799
