Consumer Rights

You went to the store.
And making his way between the racks, standing in the middle aisle demolished pyramid of bottles hanging on the shoulder bag.
You're in a panic evil paid employees store their losses and the rest of the month eating water from the tap.

Here are a few paragraphs of information that will protect your wallet.

Thus, Article 1064 of the Civil Code of the Russian Federation.

"On the approximate rules work retailers and basic requirements for operation of small retail trade network" Namely, that it the point at which it is written:
"The person who caused the damage, shall be exempt from the compensation of damage if he proves that the harm was caused not his fault».

What it means: If you slipped on the wet floor and made with expensive wine rack - your fault here is not, and will not beat you, and over the aunt with a mop.

You took a jar of gherkins from the shelf and adjacent cucumbers trembled and collapsed ...
You do not have to pay for an operation to straighten hands Merchandiser, because the goods are to be placed and fixed steadily on the shelves.

Your next one - GOST 51773-2001.

Retail. Classification of enterprises »
According to the guests, as well SNiP 2.08.02-89 "Public buildings and facilities", the distance between the store shelves should not be less than 1, 4 meters.

What does this mean:
Exhibited in the center aisle of the pyramid of bottles:
a) makes a pass already laid width and movement impairing
(Pass by and do not touch it was difficult physically);
b) was poorly recorded (merchandiser stupidly put the bottle, and they have fallen).

Finally - Article 203 of the Criminal Code of the Russian Federation.
It will help you if you decide to get involved in the business store security guard.

If the guard began to be rude, threaten, grabbing the hood to search the bag - reminded him of article 203 of the Criminal Code.

He will be glad to learn that its active inflammatory action in your address punishable by imprisonment for up to 7 years, because it is - abuse of authority employee of private security companies (PSC).

What does this mean:
By law, your dialogue with the guard should look like this:

He said: Dear Sir / Madam! You seem to be something broken? Going to pay?
You: Of course, I am going! Once they prove my guilt in court, on the same day and paid for!
He: Well, it sounds reasonable. All you good, good day.
You: all the best!

If the administrator will go to conflicts require the Complaints Book.
A detailed description of what happened, including the disaster (the operator of surveillance cameras will thank you),
witnesses (thyself say thank you, if it comes to court),
and the main parties to the conflict.

Also requires the preparation of the report on the deterioration of the goods, which is required to secure all the surrounding circumstances: a slippery floor, narrow aisle, drunken football fans dancing Krishna, etc.

Likely to resolve the conflict at the stage of requirements Complaints Book.

If not, offer store you apply for a court
Legal costs and the inevitable visits of inspection inspections chastened staff and allow you to get out of the situation with her head held high.

However, reading this article, of course, does not give you a reason to organize acts of vandalism in the local supermarket to check out all of the recommendations in the "field".