What to Do If You Accidentally Broke a Product in a Store

Imagine that you, choosing goods on the shelving in the store, make a careless movement - and now an expensive bottle of wine flies to the floor. An angry guard is coming towards you. What do we do then?

Today. Website It will tell you how to behave and what to do if you accidentally broke the goods in the store.







The person who caused the damage shall be released from compensation if he proves that the damage was caused not through his fault.

Civil code







If you, walking around the store, accidentally hit a rack with wine or fragile dishes, because of which the goods crashed, then it is not your fault. In such a situation, the administration of the store will be primarily to blame for non-compliance with the rules.

• The goods on the shelf are unstable.
• The distance between racks is less than 1.4 m (for shops with an area of up to 100 square meters) or less than 2.5 m (for shops with an area of up to 400 square meters).
• The floors were slippery, you slipped and dropped the item.
• Passages are filled with boxes, “roller coasters” from the goods.
• The goods crashed after falling off the tape at the checkout.

Remember: You are obliged to pay for damaged goods only if your guilt is proved in court..

Ask the administrator for a complaint book and describe in detail what happened. Specify a specific time – it will be easier to find the recordings from the surveillance camera. Describe all the details: slippery floors, instability of the product, etc.













If you left your contact details and said that you will pay for the goods only if the court decides so, and you are still not released by a security guard, know: he will pay for the goods.exceeding his authorityAnd it's punishable by law.

In such a situation, it is enough to remind the security officer that he exceeds his powers.

• Rospotrebnadzor: unstable location of goods, wet floors.
• Fire surveillance: narrow passages, boxes and other unnecessary items between racks.
• Law Enforcement: Actions of the Guard.

As a rule, it is enough to know your rights and tell the store administration about it. Trials and unnecessary checks they do not need, and you will simply be left behind.

Source: Civil Code,
Rospotrebnadzor
Photo by preview piredumeilleur


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