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How to cheat customers in car repair
Oddly enough, but many of us literally skin feel that they want to cheat in the service station. Indeed, the SRT workers often use ignorance of the client and try to shake off him maximum money. As it usually happens in the course of looking post!
"Georgia" client usually inspector - directly from locksmiths car owner speaks rarely. And to avoid this, it is necessary, as it turned out not only to be a little prepared to communicate with it from a technical point of view, but also pay attention to their appearance and the time of day!
Outside the zone of risk
But first reassure owners warranty machines. They usually do not cheat. At least for the first three THEN cost of spare parts, in this case the manufacturer pays and strain with the client does not make sense. Not at risk are those most notorious ... blondes! These a priori never did believe. More precisely, honestly believe that they ever deceived. "Sweating" with them accepter not profitable: a waste of time, nerves almost always zero result.
Also, do not like in the services "just women" who themselves have earned their "swallow", and did not take it as a gift from parents and all sorts boyfriend. These are calculated "on time" for grooming machines, the regularity of passing MOT. And still a good chance to get away from the "special stages" are car owners, briefly, clearly setting out the reason for his visit to the service and if they have any questions as clearly and calmly formulating them.
And mandatory additional "services" impose people in expensive suits and shoes, with good hours, with a complete lack of free time, which all make on the run: cars pass master, throwing the keys; not looking sign the proposed paper and carelessly tsedyat goodbye: "In the evening, take away the machine." They are, first, write down initially in excess purchase order, and then in the course of work "napomenyayut" and "nareguliruyut" at least two times more than planned. However, the latter are not insured or "blonde" or "yasnomyslyaschie" or "just a woman", and indeed no one! But this can be fought successfully.
Repair without agreement
Upon delivery of the car to be repaired, the owner signs the document that contains the total amount of the necessary work. And any more, any output beyond the agreed price shall be agreed with the customer on the phone. And every such conversation is being recorded. And if such conversations were not, but, returning the car, you will roll out the final amount, say, of 10 000 agreed, and 17 000, have every right not to pay for the work inconsistent. Though remove that set! But there are nuances.
Firstly, signing papers at the time the car note, do they contain an item on the obligatory coordination of works. No, and do not want to make? Turn around and leave. And secondly, "concord" calls should not be much. More precisely, only one "with your machine, such a problem, then you need to do something, it is worth so much." If the calls one after the other, and the machine - initially "not dead", it should be alerted. At best, you really "bred" for optional work. At worst - you fall into the clutches of non-professionals ...
All free
A great temptation to "play with the client money" occurs in the presence of servismenov free time. And if the girl on the phone, showing the full goodwill, loyalty and eagerness to please, said that "all of the masters are free, come when you want to" - choose another service. After all, whether or not the "ship" of the client additional work depends, among other things, on how the masters have the time to do it. Because when the car arrives at the machine - especially not to jump, "extra fault" is not detected and you can imagine - and so all in a lather. Especially if the car owner warns that the cars will be waiting in the technical center.
And if a man left his car and drove away - is something you can work out further. And if there is a night service, so it is generally "walk, flaw": anything can be done! And check or challenge the majority of work performed is almost impossible ("excuse" iron - well, we could not you at half past two in the morning to bother!).
Knowledge - force!
In general, for any damage, before calling for service, worth prosherstit Internet. As a rule, there are nuances that other owners of cars of a brand (especially combined in clubs) are well aware of. They say otherwise with the designated recipient. So a man for the first time faced with some reason or other, in the services and begin to see from afar on it "exercise" in full. Although the problem may not be worth a damn!
A typical example. Owners of Honda Jazz in his time faced with the problem of strong jerks the car at the start. Computer when you connect gave "error crankshaft sensor." People in droves to buy these sensors, for some mad money it set, despite the fact that he never breaks.
In fact, in those years the motor Jazz - 8 candles and a second series of coils - "afterburning". He is standing too close to the motor shield, overheat and eventually just stops working. Repairs needed, of course, is not trifling, but if you subtract from the final amount of the crankshaft sensor, turn several times cheaper. And by the time the procedure for replacing the coils takes a maximum of 20 minutes.
And most car owners, neznaek most makes and models of "reloaded" cleaning and adaptation of the throttle (requires 60 000 - 70 000 km run with the active driving and in the range of 40,000 - 50,000 in passive); flushing the radiator (recommended to run too low despite the fact that it really should be washed once every 2-3 years, even if the poplar fluff "drops out" all year); Replace the spark plug (although the frequency of planned replacement is registered in the service book); slozhnoustanavlivaemogo replacing the fuel filter (if you're happy with how the car rides, while planned replacement far - boldly refuse); Adjustments are not prescribed for a given run. But the funny thing is in your best interest in something consciously give up the slack and still be "diluted»!
Lessons diplomacy
How to find consultants, something of the proposed additional work is always better to agree. Pure psychology. When a person firmly insists that follow only what is necessary, and nothing else, inspector concludes that the penny-pincher in front of him, which is best avoided. As a result, he will not do bad, but if you really need something else to adjust - pass by.
If something agrees, and the position of the work is done with the soul, and to "impose", and even some other - the real problem solve, and sometimes - as a gift (albeit small). For example, you read in the Internet that with such a machine, as you have to run certain cases, the definition of the problem. And master inspector recommends that preventive measures (although you can still wait) right now. Why not agree?
... And remember: services where customers anyway do not cheat - does not happen. Before you go anywhere, read reviews of colleagues who had already visited a particular station. At the same time, keep in mind that the good reviews on the order of less negative - usually write only about the dirtiest. But depending on how the staff SRT way out of conflict, it is possible to make some conclusions. For example, if the customer is always wrong and has to pay for everything, it is an occasion guard.
Hence
"Georgia" client usually inspector - directly from locksmiths car owner speaks rarely. And to avoid this, it is necessary, as it turned out not only to be a little prepared to communicate with it from a technical point of view, but also pay attention to their appearance and the time of day!
Outside the zone of risk
But first reassure owners warranty machines. They usually do not cheat. At least for the first three THEN cost of spare parts, in this case the manufacturer pays and strain with the client does not make sense. Not at risk are those most notorious ... blondes! These a priori never did believe. More precisely, honestly believe that they ever deceived. "Sweating" with them accepter not profitable: a waste of time, nerves almost always zero result.
Also, do not like in the services "just women" who themselves have earned their "swallow", and did not take it as a gift from parents and all sorts boyfriend. These are calculated "on time" for grooming machines, the regularity of passing MOT. And still a good chance to get away from the "special stages" are car owners, briefly, clearly setting out the reason for his visit to the service and if they have any questions as clearly and calmly formulating them.
And mandatory additional "services" impose people in expensive suits and shoes, with good hours, with a complete lack of free time, which all make on the run: cars pass master, throwing the keys; not looking sign the proposed paper and carelessly tsedyat goodbye: "In the evening, take away the machine." They are, first, write down initially in excess purchase order, and then in the course of work "napomenyayut" and "nareguliruyut" at least two times more than planned. However, the latter are not insured or "blonde" or "yasnomyslyaschie" or "just a woman", and indeed no one! But this can be fought successfully.
Repair without agreement
Upon delivery of the car to be repaired, the owner signs the document that contains the total amount of the necessary work. And any more, any output beyond the agreed price shall be agreed with the customer on the phone. And every such conversation is being recorded. And if such conversations were not, but, returning the car, you will roll out the final amount, say, of 10 000 agreed, and 17 000, have every right not to pay for the work inconsistent. Though remove that set! But there are nuances.
Firstly, signing papers at the time the car note, do they contain an item on the obligatory coordination of works. No, and do not want to make? Turn around and leave. And secondly, "concord" calls should not be much. More precisely, only one "with your machine, such a problem, then you need to do something, it is worth so much." If the calls one after the other, and the machine - initially "not dead", it should be alerted. At best, you really "bred" for optional work. At worst - you fall into the clutches of non-professionals ...
All free
A great temptation to "play with the client money" occurs in the presence of servismenov free time. And if the girl on the phone, showing the full goodwill, loyalty and eagerness to please, said that "all of the masters are free, come when you want to" - choose another service. After all, whether or not the "ship" of the client additional work depends, among other things, on how the masters have the time to do it. Because when the car arrives at the machine - especially not to jump, "extra fault" is not detected and you can imagine - and so all in a lather. Especially if the car owner warns that the cars will be waiting in the technical center.
And if a man left his car and drove away - is something you can work out further. And if there is a night service, so it is generally "walk, flaw": anything can be done! And check or challenge the majority of work performed is almost impossible ("excuse" iron - well, we could not you at half past two in the morning to bother!).
Knowledge - force!
In general, for any damage, before calling for service, worth prosherstit Internet. As a rule, there are nuances that other owners of cars of a brand (especially combined in clubs) are well aware of. They say otherwise with the designated recipient. So a man for the first time faced with some reason or other, in the services and begin to see from afar on it "exercise" in full. Although the problem may not be worth a damn!
A typical example. Owners of Honda Jazz in his time faced with the problem of strong jerks the car at the start. Computer when you connect gave "error crankshaft sensor." People in droves to buy these sensors, for some mad money it set, despite the fact that he never breaks.
In fact, in those years the motor Jazz - 8 candles and a second series of coils - "afterburning". He is standing too close to the motor shield, overheat and eventually just stops working. Repairs needed, of course, is not trifling, but if you subtract from the final amount of the crankshaft sensor, turn several times cheaper. And by the time the procedure for replacing the coils takes a maximum of 20 minutes.
And most car owners, neznaek most makes and models of "reloaded" cleaning and adaptation of the throttle (requires 60 000 - 70 000 km run with the active driving and in the range of 40,000 - 50,000 in passive); flushing the radiator (recommended to run too low despite the fact that it really should be washed once every 2-3 years, even if the poplar fluff "drops out" all year); Replace the spark plug (although the frequency of planned replacement is registered in the service book); slozhnoustanavlivaemogo replacing the fuel filter (if you're happy with how the car rides, while planned replacement far - boldly refuse); Adjustments are not prescribed for a given run. But the funny thing is in your best interest in something consciously give up the slack and still be "diluted»!
Lessons diplomacy
How to find consultants, something of the proposed additional work is always better to agree. Pure psychology. When a person firmly insists that follow only what is necessary, and nothing else, inspector concludes that the penny-pincher in front of him, which is best avoided. As a result, he will not do bad, but if you really need something else to adjust - pass by.
If something agrees, and the position of the work is done with the soul, and to "impose", and even some other - the real problem solve, and sometimes - as a gift (albeit small). For example, you read in the Internet that with such a machine, as you have to run certain cases, the definition of the problem. And master inspector recommends that preventive measures (although you can still wait) right now. Why not agree?
... And remember: services where customers anyway do not cheat - does not happen. Before you go anywhere, read reviews of colleagues who had already visited a particular station. At the same time, keep in mind that the good reviews on the order of less negative - usually write only about the dirtiest. But depending on how the staff SRT way out of conflict, it is possible to make some conclusions. For example, if the customer is always wrong and has to pay for everything, it is an occasion guard.
Hence
