Smile at work is bad for emotional health

It is said to work disputes need to be in good spirits. Yes, and the surrounding pleasant to communicate with a person who exudes a positive, but does not go grim. However, recent findings of scientists appeared paradoxical. If you smile at their colleagues or customers insincere, you can fall into a deep depression.

According to new research, which is conducted by specialists from the Department of Management at the University of Michigan (USA), insincere smile is not only worsens mood, but also significantly impact on productivity - for the worse. This is contrary to the ethics of many corporate firms whose employees must be friendly every second. This applies primarily to the sellers, bank workers, call centers and so on.

"Employers think that if force their employees to smile, it will serve as a definite plus for the organization. However, it is not so, because the smile for a smile can lead to emotional exhaustion "- explained one of the authors of the study, Brent Scott.

In the experiment, which was carried out by American scientists participated bus drivers, for whom were followed for two weeks. The driver, who smiled insincerely, emotionally getting worse throughout the day. In the group were women. It turned out that they often feign joy.

How to distinguish the genuine from the phony smile? Scientists recommend to pay attention to the eyes of the interlocutor. When a person smiles warmly, the corners of his eyes lifted. If mimicry upper face is fixed, so you bestowed insincere smile.

Source: www.utro.ru

via factroom.ru