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The world around you is not floods praise as parents in childhood. No one cares if you have to fulfill its promises, but you still lose points, if they are not met, according to new research scholar Islet Nizi behaviorist at the University of California, San Diego.
The researchers asked college students to imagine that they use the services of online companies to buy tickets for the concert on 10 series. Participants were then randomly proposed to assess whether for a place worse or better than it such as promised. After that, they had to relate their level of satisfaction with those obtained in some places, as well as indicate the likelihood that they could take advantage of the services of this company and advise her friends.
It is not surprising that participants reacted negatively when we got tickets for the worse places than promised, and not matter how much worse place was. But they also do not give a higher score - in fact, even slightly reduced - when we got tickets for the best seats, in comparison to what they had been guaranteed.
The study focused on the fact that companies can make their customers happy, but it does have useful conclusions, and for most of us. For everyday life, these results mean that your boss will not care if you pass the project in advance, but it will definitely be furious if you overdue it. So watch out for your deadline and keep promises - enough for a good relationship with the management.
via factroom.ru
The world around you is not floods praise as parents in childhood. No one cares if you have to fulfill its promises, but you still lose points, if they are not met, according to new research scholar Islet Nizi behaviorist at the University of California, San Diego.
The researchers asked college students to imagine that they use the services of online companies to buy tickets for the concert on 10 series. Participants were then randomly proposed to assess whether for a place worse or better than it such as promised. After that, they had to relate their level of satisfaction with those obtained in some places, as well as indicate the likelihood that they could take advantage of the services of this company and advise her friends.
It is not surprising that participants reacted negatively when we got tickets for the worse places than promised, and not matter how much worse place was. But they also do not give a higher score - in fact, even slightly reduced - when we got tickets for the best seats, in comparison to what they had been guaranteed.
The study focused on the fact that companies can make their customers happy, but it does have useful conclusions, and for most of us. For everyday life, these results mean that your boss will not care if you pass the project in advance, but it will definitely be furious if you overdue it. So watch out for your deadline and keep promises - enough for a good relationship with the management.
via factroom.ru
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