In any game Steam can now request a refund "for any reason"

Steam, a platform game Valve, updated certain provisions user agreement. This update focused on improving user interaction, especially with regard to reimbursement for the purchase of the game or game content. Thus, the new regulations require the possibility of returning means virtually any game "for any reason" as defined in the agreement. Terms - the game must be purchased no later than 14 days prior to treatment in a support. Furthermore, the total playing time should not exceed 2:00.

Valve will return the money within a week by a user-friendly method of payment. If there are problems with the payment, the money will go to the Steam Wallet.

Of course, there is no guarantee of a refund. In addition, it is unclear for what kind of game it will be possible to request a refund. After all, many games like «Gone Home» You can go faster than two hours. Probably all these factors become clear later - after several requests of users in a support.

Until now, the United States and many other countries for Valve games to get a refund was impossible. An exception was made for the European Union and New Zealand, where quite a strict policy to protect the interests of customers. Now the rules have changed, and, if necessary (for example, not like the game) will be to return the funds.

That's what they say in the rules:
«You can request a refund for almost all purchases on Steam for any reason. Perhaps your computer does not meet the system requirements of the game. Or you bought the game by mistake. Maybe you spent an hour in the game, and she just did not like you.
It does not matter. Valve returns funds regardless of any circumstances, if a refund had been requested by help.steampowered.com no later than fourteen days after purchase, and if In the game you have spent less than two hours. More information can be found below, but even if your situation does not meet the following rules, you can still request a refund, and we will review your appeal.
Tools for your purchase will be fully refunded within a week after the approval of return. The funds will be transferred to your Steam Wallet, or back to the payment method that you used when purchasing. If for some reason Steam will not return the money to the payment method, your Steam Wallet will be increased by a corresponding amount. (Some of the payment methods available in the Steam store in your country may not support returning. Click here , to view a complete list.) " i>

Similar to Steam rules recently introduced and the company Electronic Art, for your platform Origin. Customers may request a refund for any reason within 7 days if the game is not more than an hour. Problems can be different - technical problems, not like the game, etc.

Source: geektimes.ru/post/251414/