Do not be afraid to apologize at work Bashny.Net

Sometimes the "excessive" - ​​not lishneeIzlishnie apology can be a problem: sometimes the person does not dare to say "sorry" because he feared that it was considered weak. After all, we always want to appear strong, especially if you are in a business environment. But the apology in the workplace is a real benefit: they create empathy and increase the level of trust.





Harvard Business School (HBS) conducted a study of how the perceived "unnecessary apology." It was not too appropriate apology - in HBS they are defined as "an expression of regret due to unwanted circumstances for which the apology is clearly not liable».

Even without the guilt people can increase confidence and sympathy to him, saying, "I'm sorry", even if they "regret" about the rain h4> You can find that excessive apology will be seen as weak and unconvincing, but the researchers found reverse:

After four studies using a variety of techniques, we have documented that excessive apology increase the level of goodwill and trust. In a laboratory study of behavioral measures of confidence showed that people are more likely to take the money to colleagues who often apologized, than those who did not ... Apologies are powerful and easy to use tool for the provision of social influence. Even without the guilt people can increase confidence and sympathy to him, saying, "I'm sorry", even if they "regret" about the rain.

Of course, it is not necessary to apologize beyond measure, but do not be afraid to apologize at all. Your courtesy will bring you to social benefits.

via lifehacker.com/why-you-shouldn-t-be-afraid-to-apologize-at-work-1704638816