An elderly couple was fined £ 100 for a negative review about the hotel

The same hotel

In tourism, the competition is very high. This applies not only to travel agents, tour operators and hotels. Many hotel owners are trying to do everything just to get a positive response from the guest. This review attract additional customers, and if a lot of good reviews, the customer can be even greater.

Of course, the negative feedback in the tourism business are not wanted, and many resorts and hotels are trying to do everything just to appease customers. Well, or intimidated. For example, the Hotel Broadway Hotel in Blackpool, United Kingdom, has introduced exciting Rules: for every negative comment left on any site guest promise fined 100 pounds. And this, for a moment, spelled out in the rules of stay, the client is obliged to subscribe to the rules at the entrance.

This is not a joke - the hotel staff really believes that he has the right to fine guests if they leave the negative feedback. Recently, at 100 pounds was fined a couple that decides to stay at the hotel to relax after a long and tiring road.

Tony and Jen Dzhenkison signed the rules of stay, and Tony have read the rules, but not really delved into them, and Jen and all signed without reading glasses since forgotten at home.

The hotel has a couple of really did not like, and still in the hotel, the couple decided to leave a review on Trip Advisor. The hotel is at the same time was called "rotten stinking hole." Not the most flattering review. The hotel staff immediately saw this review, and - yes, the couple took off credit of £ 100.

It is clear that Jen and Tony complained to the relevant authorities, the story quickly became viral. Now there is a hearing on that occasion, and, most likely, the owners / staff in any way punished. The officials who conduct the proceedings, saying that the staff really believed that found a new way of "preventing" negative feedback from guests.

Interview with the very same pair of can be viewed online BBC.

Source: geektimes.ru/post/241712/