Fotohirurgiya - inside view Bashny.Net

Says blogger and photographer zizis: That's my comrade, kenonovsky lens 24-70, fell ill. Particularly meticulous readers have already noticed the blur at the edges of the frame on some photos. It's what has become my favorite lens sometimes imagine themselves from tilt-shift. Ie a tilted lens unit with respect to the axis of the lens when he pleases.

I have long tried to persuade him not to fail, to pull himself together and shoot normally, but it soon became clear that no surgery is necessary. If only it were so simple - put into repair, and the next day received a defective, I would not hesitate took him into service six months ago. But those who are faced with Russian authorized PHOTO, know perfectly well that it will be expensive and very long. A stay for a few months without a primary lens moveton.

But a couple of months ago, I learned that in Moscow there is a possibility to fix the photo equipment is not only fast, but also very reasonable price. I could not miss this chance and did not tell you about it.

16 ph + letter

1. Service is in the east of Moscow, in an ordinary office building. He is six years, and the main specialization of photographic equipment repair and flares. The company currently operates six people, although plans to open reception center in the center of the state and likely expand. Specialists teach yourself the basic structure of work since 2008. Owner and founder Emil said earlier turnover was "in a rock band." They came to the old masters, who worked in Soviet times with a mechanical technique, but reconstructed in the digital could not - completely different principles and mechanisms.





2. Equipment repair come from all over Russia. A special pride of the lens that came from Hong Kong. They were unable to determine the cause of the fault, and local craftsmen to repair it in two days.



3. Spare parts ordered from Hong Kong by post or transportation companies. Consumables such as lamps, flares and plastic bayonets ordered in large quantities and in stock, if you come with some sort of rare "disease" parts will have to wait a bit. But the customer has a choice: to change the spare parts for a new and possibly wait for her delivery, or replace with a spare at the "donor". On beushnye even parts are warranted.



4. It is difficult to get spare parts for Sigma, a problem with such manufacturers as Metz. Donors have never bought on E-Bay, a lot of customers bring equipment after purchase auctions. Sent back seller means losing time and want to use the technology now, and that are to be repaired.



5. Advertising service was not given specifically, the principle of work of mouth, a lot of feedback on the forums. I also learned about this service is not from advertisements and from the familiar. Some customers are not advised to the contrary the service, not unreasonably fear that the increased flow of customers could have a negative impact on the speed and quality of work.



6. To date, the service caters to 400-500 units per month, and can pull twice. The average period of work stated in 3-4 days, 80% of orders are placed at a given time. Even complicated repairs done in the two weeks that Russian services is a very good indicator.



7. The main difference between this service from major service centers of manufacturers - the price and speed. What The Official can do six months for half the cost of the technology, there may be a few days to do for real money. Riddle allowed easy. If you need to replace the item, the item is changed, not the entire unit. So it is not necessary to pay for the replacement of serviceable components and wait months for delivery of a large consignment of spare parts.



8. This is an ordinary customer center. Bought a new lens, while the purchase of all was normal, but after a while any distortion at the edges of the frame. The case is likely to guarantee, but to carry the lens ofitsialam client does not want. Even a simple establishment of a guarantee case may take about a month, and then a photographer for a month remains the instruments of production. It is better to pay a little money and a few days later to pick up defective lens.



9. "Maybe it sounds pathetic, but we have the main goal to our customer leave here with a smile. At first, we often work even negative. Several times this was that I for my money bought a new lens or something like that, and put out a new module, because in 2005-06 experience with digital technology was not there, the guys learned. So it happened that spoiled client. We had to get out. Customers do not even know what went with a new filling. There have been such cases. But thanks to the bad reviews we had. "These are the words of the founder and owner of the service Emil Sargsyan.



10. Emil spoke about how to build a great work of authorized repair services and why there stretched for several months.



11. The main problem of service - overvaluation and retention of goods in anticipation of parts or the donor. Scheme of authorized services is quite simple and logical, but not flexible and not very friendly to the customer. Let us follow the path of the broken product warranty. Let's start: The customer hands over to the service, for example, the lens. The service has 21 working days for the diagnosis and the establishment of a guarantee case. Of course priority service does not have a single customer, while corporate with more units. Within a month and establish the cause of the fault. For example, in case the warranty. Send the request to the manufacturer of products with a detailed description of the problem, a list of required parts (remember that the parts changed blocks, because the burned motor of the lens to replace the entire optical unit), the product serial number and additional information.



12. Producer again check all the data, it collects the necessary parts in one package and send it to the warehouse to wait for a big party will meet in Russia. Here, at last, it is going to a big party and sent to us, which freezes well for a few weeks at customs. After the process of customs clearance of the party comes to the central parts warehouse in Moscow, where and distributed to service centers and regions. And the repair takes a few minutes - Remove the block with the defective part and put a new one. A few months and the lens of the customer.



13. Work at the component level does not permit the manufacturer undertakes to replace the parts authorized service units, as well as there is no such necessity, many people do not know how to work a soldering iron. Thus, the manufacturer retains control over the quality and does not miss the profits from replacement of working parts in the working parts. Approximately the same situation with car services, where you will not be repaired cracked bumper and forced to wait for a new one.



14. Wender manufacturer warranty provides free spare and a certain amount as a payment service wizard. Earn for warranty cases, service is not possible, the main income comes from paid no warranty repairs. There and higher prices for spare parts warranty, and work do not hesitate to take. It often happens that the cost of repairing a broken soap dish can cost 6-7 thousand the same 6000. All due to the fact that instead of having to change gear or soldering fee varies all the broken unit.



15. Another source of income are the services software work (flashing, adjustment of carcasses and lenses). Programs for alignment and remapinga are part of commercial confidentiality and access are only official representatives of the manufacturers.



16. This little service is engaged in repair of equipment in the original sense of the word. Do not be afraid dusty appliances in the previous pictures, mostly donors. Client technique just once the dust collect here my comrade was restored one day.



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