Delay, deception kit. Bashny.Net

A report on how the Minsk trading networks cheated customers.

Belarusians are storming stores in pursuit of a penny discount. People sweep the shelves products, pushing each other with their elbows. On the wave of hype trade feels at ease and ready to shove us under the guise of overdue sausage, stale milk unfit for selling alcohol. In the midst of pre "Hapuna" correspondents Onliner.by together with experts from the public association "Consumer Protection" Commonwealth "" went into the raid and saw: big and small shops continue to behave unscrupulously. Typical violations of traders and tricks, as well as advice from a professional buyer - in our reportage.

22 pictures and text under the cut
Belarusian rubles converted into dollars
a source at the end of





"Hippo": the story of the sausage

Saturday, December 22, 9 am. Together with the chairman of the NGO "Protection of Consumer Rights" Commonwealth "" Vyacheslav Shmatov and his colleague Alexander Alov ride on the bus from the train station in Loshitsa. Shmat - known personality, more than 10 years, he, as expressed by representatives of the trade, "Nightmare" Minsk shops, but in fact - to help consumers defend their right to purchase high-quality goods. Our goal today - not monitored (the official status of the raid has not), and the study of retail properties in the presence of conscience.



"Before the New Year for the store took seriously - says Shmat carefully looking around. - Intensified monitoring service, sanitation center, Minsk city executive committee. With checks walks DAEC. At this time, stores and retail chains are just trying to sell expired goods in large quantities. Employees of trade, we say bluntly: delay in stores regularly bring ».

Long talk on consumer topics on the bus Vyacheslav did not want to, he tries not to "shine" face. We do not believe, and he earnestly says, the cabin may be employees of various shopping district, they immediately informed their superiors that goes Loshitsa Shmat. And then suddenly removes trade from the shelves, "delay" will bring perfect order!

A little later, we see that Vyacheslav not exaggerating.



The first object - the shopping center "Hippo" on Igumen tract. Share. In minutes - along the banks pass the guard and show the cashier a characteristic gesture, they say, the store "man in the hat." That is Shmat. Quickly declassified!

And the point? Even faster Vyacheslav finds violations. The sausage department weighed his overdue roll. The saleswoman tries to justify himself, saying that he had already taken off, lay not in the window.

"If removed, which makes the roll on the trading floor?" - Vyacheslav Shmat know their rights well.



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For 20 minutes, experts collect a few baskets with expired products. The truck Shmat ship a dozen sticks smoked salami "Boyar". Requests Seller weigh the goods. Employees do not want it to, but nowhere to go.

"Any product, especially sausages, fruits, vegetables, eventually dries out, - explains Vyacheslav Stanislavovich. - Here is the salami weighed on December 16 and today - 22 th. Accordingly, the weight certainly changed ».

Sure enough, the numbers on the scales differ from those specified on the label. Shmat quick counts: the difference on a stick - $ 0.52. Later in the book of comments and suggestions, "Hippo" he will make the corresponding entry: "The implementation was sausage smoked salami" Boyar ", which provided incorrect information on the cost of the 1st plummet. Products weighed 16.12.2012. If the preponderance of production in the presence of Deputy Head of the 1st Division of the food Zubritskaya Natalia Nikolaevna the difference in cost on the 1st obvese ranged from $ 0.52 to $ 0.60 on the 13 body kit, the price difference was approximately around 7.25 $ ... »



By the way, buy a sausage failed: sell it Shmatov refused. His usual business. The shops are well aware that if it was not the fact of implementation of the "dangerous controller", then there is no fact data reduction. Only the "false information", but it is not so serious "puncture».

... The Information Centre "Hippo" filling "Complaints Book" Vyacheslav Shmat spent more than an hour. Approached the store management, like even called big bosses. Management reasoned, for such a large shopping center - not so many violations, does not it?

Judge for yourself. The trolley Shmatov - "two names sausages expired", 7 bottles of carbonated soft drink "spring water" with the scent of lemon and vanilla, the expiry date of which came 12/13/2012, 4 bottles of "spring water" with the scent of melon, valid until on December 14th. Still - an expired yogurt from "Danone", 8 types of cheeses, which were on sale after the end of the implementation period (after destroying the integrity of the packaging manufacturers of food products must be implemented in a period of not more than 12 hours of opening the package when stored).

And it does not wandered a long time - so went over. "Please give a written answer, whether removed from the sale of products that have expired, said in a statement, what steps have been taken, whether the punishment of those responsible for each group of products" - puts an end to the expert.



"Almi", "Oksana, we Shmat!»

We go further. Deli "Almi" Str. Yankees Lucino, 44. Only just gone to the shop floor, and a woman in uniform is already running to the counter and whispers, "Oksana, we Shmat!»

In "Almi" I had a small conflict. Vyacheslav filled with "overdue" baskets at first did not want to be calculated at the checkout, and then do wish the goods "pick».

"Why pick? Do not want to sell - carry a book of comments and suggestions, - he said quietly. - Or call the police. Otherwise, I did call himself ».

There were no men in uniform (though not once police Shmat caused, including to secure the sale of alcohol after the expiry date at a major shopping center in the area Uruchcha).

The book was given, it was a record: "When you visit the shop at 12.30 minutes in the implementation was and offered to purchase alcoholic beverages after the expiry date and products that have expired. Namely: 3 bottles of liquor dessert "Strawberry" Para maribo (manufactured by LLC "Ivan Kupala - bargaining", the date of filling of 14.06.2012, the shelf life of 6 months to 14.12 in 2012). " That is, as the eight-day retention period.



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Among the findings - "gentle" ketchup highest category of "Kamako PLUS" expired 63 (!) Days ago, as well as ketchup "Adjika" 2nd category from Minsk Margarine Plant, delayed for a day. Sales were also several varieties of bread ("Slavic elite", "Orlovsky new cut"), on the packaging which has no end date and time of the process. The same violation.



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"If it were not for alcohol, after all, not so bad would it be? - Timidly at Shmatov interested employees. - That's the take on the work of students: they say they view the products on the shelves and follow the terms ... »

According to the expert, excuses are always the same. Leaders blame the inattentive staff, indifferent to the merchandisers, the large amounts of work ... Yes, even in the hell bald! What does the buyers?

A delay alcohol - it's really serious. The fine organization will receive accurate and considerable.



Walking distance ... stale milk

... A small shop "walking" at ul. Syrokomlya 38. A sign at the entrance says: "We are open!". Look inside, we see half-empty shelves, we think that there is nothing to do.

"You go, do not hesitate - invite the seller. In the face of Vyacheslav Shmatov she does not know. Well, go.

How can there be such shops, the experts do not understand. For ten minutes they found on the shelves of expired bread, milk, sausages, which were deliberately erased the date of manufacture. Almost all of these products should be removed from the shelves - this is the verdict.



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In the book of comments and suggestions there was a record, "Liver sausages new, made of" Grodno meat-packing plant ": deliberately erased the date of manufacture, and in accordance with the certificate of quality products is suitable until 18 December».

Blood sausage "Narochanskaya" - the same story. And so on. Overdue for a few days poppy seed cake with jam, bread "Vodar", and the stick "Capital" bread "Narochanskiy" for five days as the shelf life is ended.



"Cabbage was sold at an inflated price, the total amount for which the cost is too high for 2 pitches - was $ 0.25," - another quote from the record Shmatov.

The young director of the enterprise Dmitry Bud'ko (shop belongs to a certain company "CTO Group") is not particularly justified. In the trade it has come recently, there is no experience, the store operates the second day. Bud'ko no secret that many people do not know the nuances. For example, the fact that the cabbage has the ability to shrink and it is better to weigh in the day of the sale ... But that being said, his problem.

Information about the deplorable results of the raid Vyacheslav Shmat send to regulatory authorities, and possibly, the newly opened shop can cover ...



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"Euroopt" tomatoes with a secret

At the point of "STO groups" we spent a few hours: the paperwork was delayed. The last point of our raid choose "Euroopt" outside Levkova.

17:00 people on the trading floor darkness. Shmat and his colleague quickly disperse through the hall. According to the "shooting" the views of employees and vendors understand that experts recognized.

The first thing they look at the fruits - everything is fine, frank rot there. Nevertheless basket Vyacheslav - minced meat from the "Views" (on the label maker unreadable information about the shelf life and quality certificate for stuffing "Table" in the store quickly is not found, though promised to send along with the response to the statement) and "Tomatoes salt in a plastic container "from UE" partisan. " The label indicates the date of packing (09.11.2012) and expiration date from the date of packing (30 days). So, until 9 December. And today, we recall, 22th.



Realizing that Shmatov buy the goods will not give, we handed the basket. 20 minutes in the queue - and the purchase of "fixed." Take two copies of the receipt. The security guard at the exit very surprised when I ask to call the shop manual. Chiefs do not resist: as it is, so it is.

The working day is finished, Vyacheslav Shmat comments on the results: "They're disappointing. Provided that before the New Year trade firmly engaged in health services, violations still darkness! »



Retail chains are waiting for penalties, and impressive - from $ 230 to $ 574. However, ensure that the "delay" on the shelves will not appear, and the information on the labels to fix reliable, no.

"We are defending our rights as ordinary customers and inform others as to protect the rights in a given situation. Thereby keeping trade in tone, - said Vyacheslav Shmat. - When we appear in any large store network, its staff in its communication immediately inform colleagues and frank "delay" was removed from the shelves. At the time, of course, but this is - result! But if every Belarusian who found the "delay" would have tried to do justice and punish uppity sellers, the effect would be much more important ».

Guide to the buyer, who came into the store

We asked Vyacheslav Shmatov remind buyers "basic" rules to keep in mind when visiting the shopping facilities.

1. When purchasing products, be sure to pay attention to the date of manufacture, shelf life (shelf life), the column "Best before».
2. When buying sausages, poultry products from vacuum-packed look at the integrity of the package.
3. If you buy sausages, poultry products in vacuum packaging on which manufacturer have weight (as well as chilled and frozen foods), remember the weight indicated on the product label of the store should correspond to the weight specified by the manufacturer.
4. When the purchase packaged sausages, note the date of packing, because the product has the ability to shrink, and the volume of packed products should be equal to the volume on the day of implementation. For example, if cooked smoked sausage weighed 7 days ago, it may lose on a stick, 50 to 80 grams, which leads to an overestimation of the cost at a retail price of $ 11.50 per 1 kg per 1 $.
5. When buying pre-packaged fruit and vegetables, which are suspended in advance, as is their desiccation. Ripe pineapple per day "shrink" of up to 0.17 $!
6. Be sure to take a check. If, for example, when buying shoes on the market, without explaining the reasons why you do not give a check, and boots you really like, then ask them to on the box of the shoe specified number of locations, details of the IP, name and initials of the seller, as well as the date of sale ( day month Year). By law, the claim for the shoe, if it has a manufacturing defect is received within two years.
7. Once paid off at the box office, be sure to check on a check, not knocked out whether your product is not in your shopping basket. Many large networks Minsk this sin. Recently there was a case: A man came home and found that he entered a few pairs of slippers that he had never seen!
8. When you purchase products on the market necessarily pereveste goods on control scales that there must be.
9. When buying on the market in one and the same seller more than two kinds of goods are not too lazy to get a calculator. Belarusian practice: if several purchases, sellers have the audacity to throw from 0.57 $ to 3.45 $.
10. If you have refused to provide comments and suggestions book in the store, you can call the police, call the police department of the district, in whose territory the commercial object.
11. If you have refused to provide a book of comments and suggestions on the market (SP or legal entity), then go to the administration of the market and ask the book of comments from them. Experience shows that you will be given the controller, which is quickly convinced to work in IP law. If the market and the administration refuses to engage in dialogue, it is possible to call the police.



What to do if you find that you sell expired goods?

1. Claims for quality. It is better to leave an e-mail appeal on the Ministry of Health or the State "Minsk city center of hygiene and epidemiology" or send a registered letter through the post office with the notice. Person make a note of the receipt of the notice from the date of receipt to return back to you. Response time for your treatment - no more than one month. Even if you have registered your complaint online, you have to give a written reply within the deadline set by the Act of July 18, 2011 №300-Z "On complaints of citizens and legal entities».
2. Claims by price (overstatement of the value of deception). It sends out an appeal to the website or the Minsk city executive committee in the State Control Committee, or in the usual way - send a written request through the post office (required registered letter with acknowledgment). "From my own experience: I do not advise you to contact the regional centers of hygiene and epidemiology and district administration, is best - the Ministry of Health or the Minsk city center of hygiene and epidemiology, as well as in the Minsk city executive committee," - says Vyacheslav Shmat.
3. After you purchase the goods it is your property. That is, you have the right to do with it whatever you want. "I advise you to invite the leadership of the store to show him that the purchased goods implemented expired or with expired shelf life, to ask for a book of comments and proposals and enumerate violations before get through the return a check or an act of returning the money paid, - the expert emphasizes. - In fact, after the return of money already legally this product will again be the property of the store, and just carry away. Explaining the administration of the store that the products are overdue, as evidence you can remove the product from the manufacturer's product label. It is your legal right, but only until the product is your property ».

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