Why we service restaurants slower than 10 years ago

popular New York restaurant recently received a bad rap because of the slow service. Then the owners conducted their own investigation, during which they compared the video recording of a decade ago with the new. The results are so surprised that they published them online. As it turned out, it's not about the slowness of waiters.

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2004Klienty go to a restaurant.

They sit down and get the menu. 3 persons from 45
Customers spend an average 8 minutes
The waiter appears almost instantly and takes the order.

Snacks are served for six minutes, the preparation of more complicated dishes takes longer.

2 out of 45 rating
The waiters are watching their tables, and to quickly respond to customers if you need anything.

After guests complete there, they bring them through, and they leave the restaurant for a 5 minutes
The average time from the beginning to the end: 1 hour 5 minutes
2014Klienty go to a restaurant.

They sit down and get the menu. 18 people from 45
Even without opening the menu, they get their phones. Some pictures of something, while others simply perform some action.

7 out of 45 customers 5 minutes
Then waiters come to the table to take the order. Most of the customers at the same time have not even opened the menu and asked the waiter to wait a bit.

Clients open the menu and again taking up the phone.

The waiter returned to find out whether they are ready to order, and if they have any questions. Customers are asking for more time.

Finally, they are ready to order.

On average, from the time when the client took the table, prior to the adoption of the order runs 21 minutes
Snacks are served for six minutes, the preparation of more complicated dishes takes longer.

26 out of 45 customers 3 minutes
14 out of 45 rating 4 minutes
9 out of 45 customers
27 out of 45 rating 14 of them 5 minutes
Given that customers are constantly busy with their phone, they spend an average more than 20 minutes more than 15 minutes
8 out of 45 customers
The average time from the beginning to the end: 1:00 and 55 minutes
"We are grateful to everyone who comes to our restaurant. But could not you have at least a little closer? »





via news.distractify.com/culture/craigslist-surveillance-restaurant/?v=1