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Why we service restaurants slower than 10 years ago
Bashny.Net
popular New York restaurant recently received a bad rap because of the slow service. Then the owners conducted their own investigation, during which they compared the video recording of a decade ago with the new. The results are so surprised that they published them online. As it turned out, it's not about the slowness of waiters.
Website publishes the translation of this research.
2004Klienty go to a restaurant.
They sit down and get the menu. 3 persons from 45 are asked to transplant them to another table.
Customers spend an average 8 minutes in the range of dishes.
The waiter appears almost instantly and takes the order.
Snacks are served for six minutes, the preparation of more complicated dishes takes longer.
2 out of 45 rating send food back.
The waiters are watching their tables, and to quickly respond to customers if you need anything.
After guests complete there, they bring them through, and they leave the restaurant for a 5 minutes
The average time from the beginning to the end: 1 hour 5 minutes
2014Klienty go to a restaurant.
They sit down and get the menu. 18 people from 45 are asked to transplant them to another table.
Even without opening the menu, they get their phones. Some pictures of something, while others simply perform some action.
7 out of 45 customers immediately beckon a waiter, and report problems with connecting to Wi-Fi. In solving these problems spend an average 5 minutes
Then waiters come to the table to take the order. Most of the customers at the same time have not even opened the menu and asked the waiter to wait a bit.
Clients open the menu and again taking up the phone.
The waiter returned to find out whether they are ready to order, and if they have any questions. Customers are asking for more time.
Finally, they are ready to order.
On average, from the time when the client took the table, prior to the adoption of the order runs 21 minutes
Snacks are served for six minutes, the preparation of more complicated dishes takes longer.
26 out of 45 customers spend about 3 minutes , taking photos of food.
14 out of 45 rating pictures of each other with a meal or during use. It takes an average of more 4 minutes , because they have to look at the pictures, and sometimes make them again.
9 out of 45 customers are asked to warm up their food. Obviously, if they did not spend so much time on your phone, dishes did not have time to cool down.
27 out of 45 rating asked the waiter to make a group photo, and then 14 of them are asked to take a picture again, as unhappy first frame. On average, the whole process with the chatter and photo viewing takes another 5 minutes and prevents the possibility of a waiter to pay attention to another table.
Given that customers are constantly busy with their phone, they spend an average more than 20 minutes time since when they have finished eating before they were asked to score. In fact, to pay the bill and leave the restaurant, they need an average more than 15 minutes , than 10 years ago.
8 out of 45 customers run into other guests or the waiters, when you come into a restaurant or go out of it, because gaining an SMS on the go.
The average time from the beginning to the end: 1:00 and 55 minutes
"We are grateful to everyone who comes to our restaurant. But could not you have at least a little closer? ยป
via news.distractify.com/culture/craigslist-surveillance-restaurant/?v=1
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