651
Com-story
Real case study technical support editor Word Perfect.
Engage in dialogue with the client (K) Engineer (I) was dismissed from his job, however long sued (and won), considering that he was kicked out for no reason.
The dialogue was so:
Q: Good afternoon, this is a technology helpdesk. How can I help?
K: I have a problem with Word Perfect ...
Q: And what exactly?
K: I typed text, and suddenly all I got, somewhere has got to the screen.
And: Somewhere go?
By: Just disappeared.
And: Hmm ... that on your screen now?
By: Nothing.
And: Nothing at all?
K: It is empty. Does not react when I do or whether typing on the keyboard.
Q: Are you still in Word Perfect or out of it?
K: How do I know?
Q: Did you see the DOS prompt on the screen?
K: What kind of invitation?
And: Nothing, nothing ... Tell me, if you can move the cursor?
K: Yes, there is no cursor ... I tell you - nothing happens when I press the keys ...
Q: Does your monitor power light is on?
K: I monitor? What's this?
And: ??? !!! This is the sort of thing you have on the table, with a screen similar to the TV. It has a small light that indicates that it is enabled. Lit it?
K: I do not know ...
Q: Will you please take a look at the monitor and find a place where the power cord is connected. See it?
K: It seems so ...
And: Excellent. Make sure the cord to the wall outlet and tell me whether the plug is included in the network?
K: Yes, included.
Q: When you looked at the monitor, noticed that there included two cords instead of one?
K: No.
And: There should be two. Please take a look at the monitor again and get the second cable.
K: Yeah, found it.
And: Be sure and this cord - it should be included directly into the computer.
K: I can not get it, the computer is on the floor.
Q: Oh, my God ... Well at least you can see whether this cord into the computer?
K: No.
And: Even if you have to sit on the floor and look at the computer?
K: It's not because I can not sit on the floor! Just then too dark!
And: Light? !!!
K: Yes window light is insufficient.
Q: Well, turn on the light in the room!
K: I can not.
And: You can not? How Come?
K: Today we had a failure with the energy, and there is no light in the entire building.
And: The whole building ?! Hmmm ... Well, I guess I know what to do.
Do you keep the box and the book to your computer?
K: Yes, everything is in the closet.
And: Wow! Take out of the box, turn off the computer, repack it as it was and take your back to the store where you bought it.
By: Seriously? Is business so bad?
Q: I'm afraid so.
K: Well, I'll do that. And what I say in the shop?
And (not holding back) Tell them that SUCH an idiot like you, you can not have COMPUTER !!!
Engage in dialogue with the client (K) Engineer (I) was dismissed from his job, however long sued (and won), considering that he was kicked out for no reason.
The dialogue was so:
Q: Good afternoon, this is a technology helpdesk. How can I help?
K: I have a problem with Word Perfect ...
Q: And what exactly?
K: I typed text, and suddenly all I got, somewhere has got to the screen.
And: Somewhere go?
By: Just disappeared.
And: Hmm ... that on your screen now?
By: Nothing.
And: Nothing at all?
K: It is empty. Does not react when I do or whether typing on the keyboard.
Q: Are you still in Word Perfect or out of it?
K: How do I know?
Q: Did you see the DOS prompt on the screen?
K: What kind of invitation?
And: Nothing, nothing ... Tell me, if you can move the cursor?
K: Yes, there is no cursor ... I tell you - nothing happens when I press the keys ...
Q: Does your monitor power light is on?
K: I monitor? What's this?
And: ??? !!! This is the sort of thing you have on the table, with a screen similar to the TV. It has a small light that indicates that it is enabled. Lit it?
K: I do not know ...
Q: Will you please take a look at the monitor and find a place where the power cord is connected. See it?
K: It seems so ...
And: Excellent. Make sure the cord to the wall outlet and tell me whether the plug is included in the network?
K: Yes, included.
Q: When you looked at the monitor, noticed that there included two cords instead of one?
K: No.
And: There should be two. Please take a look at the monitor again and get the second cable.
K: Yeah, found it.
And: Be sure and this cord - it should be included directly into the computer.
K: I can not get it, the computer is on the floor.
Q: Oh, my God ... Well at least you can see whether this cord into the computer?
K: No.
And: Even if you have to sit on the floor and look at the computer?
K: It's not because I can not sit on the floor! Just then too dark!
And: Light? !!!
K: Yes window light is insufficient.
Q: Well, turn on the light in the room!
K: I can not.
And: You can not? How Come?
K: Today we had a failure with the energy, and there is no light in the entire building.
And: The whole building ?! Hmmm ... Well, I guess I know what to do.
Do you keep the box and the book to your computer?
K: Yes, everything is in the closet.
And: Wow! Take out of the box, turn off the computer, repack it as it was and take your back to the store where you bought it.
By: Seriously? Is business so bad?
Q: I'm afraid so.
K: Well, I'll do that. And what I say in the shop?
And (not holding back) Tell them that SUCH an idiot like you, you can not have COMPUTER !!!
