What to do if the ATM “eats” the card and does not want to give, you need to act immediately Bashny.Net

With the development of the banking system, the possibility of non-cash payment with the help of plastic cards appeared. But completely do without paper bills we do not yet succeed. To meet the need for cash, you can withdraw money from the account at the nearest ATM at any time. Of course, it is convenient and safe if you follow all the rules of use. But do not exclude the human factor and the technical condition of the electronic cash register. People sometimes get into various unpleasant situations: lost a credit card or left at the terminal, forgot the personal code or the ATM "eated" the card, and so on.



If the owner is able to “sow” the card on his own, then his fault is that the ATM “ate” the card, may not be. No matter how perfect an electronic device is, it can break and make a mistake. Take note: if you conduct all operations through an ATM of the same bank in which the account is opened, then disputes can be resolved easier and faster.

Why did the ATM eat the card? There may be several reasons:

1. Technical malfunction, which led to a failure in the ATM control system.
2. The card is blocked or expired.
3. There is serious damage to the plastic or magnetic tape.
4. More than three times incorrectly entered the personal identification number of the card.
   
   
   
   

What to do if the ATM does not return the card? If the device “swallowed” the card when withdrawing cash from the ATM directly in the premises of the financial institution, immediately seek help from a bank employee. If the specialist does not cope with the task, you will be asked to write a statement about the return of the card. After the collection, all questions will be removed.

Did the street ATM chew the card? Don't panic. Perhaps the electronic system is not working properly, so the computer takes a long time to think. Sometimes you have to wait a few minutes for things to work out. Do not pay attention to the indignation of strangers and do not leave the ATM until the problem is solved. Your card can come out at any minute, and in the absence of the owner it will take possession of other hands.



If the ATM does not want to give the card, try to return it, acting on the machine according to the following scheme. Press the “Cancel” button and hold it for a few seconds. When the offer to cancel the operation appears on the screen, confirm the cancellation without removing your finger from the previous button. As a result of such manipulation, the ATM must return the card.



If you can’t get a card from the ATM, don’t leave it. Call your bank's hotline. Contact his staff and block the card. This will help secure your savings. If the operator does not respond for a long time, use the step-by-step instructions and cut off access to the account yourself. To insure yourself, you should transfer the entire amount from the lost card to the reserve. This can be done through online banking. Now do not worry: no one without your knowledge will use the available funds on the card. Soon, the technical service will respond to the customer’s request: you will be returned missing or given a new card in return.



There are cases when the amount from the account is debited, but the ATM does not issue money. Then it is necessary to immediately contact the technical support service of the bank and follow the proposed instructions. It is also necessary to note the time of the operation, the ATM number and its coordinates. After your application to solve the problem will take a few days.



What you should not do if the ATM does not return the card is to try to get it by force. You can not knock on the keys and hit the monitor, because this way you will not be able to achieve the desired result. On the contrary, you can be prosecuted for damage to other people's property and forced to pay a fine.