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Creative by Richard Branson
The phrase from the series "Your call is very important to us, but now all operators are busy - waiting eight minutes" only cause irritation and anger.
That's what customers hear airline Virgin Atlantic.
"Hello, my name is Richard Branson, owner of the airline I Virgin Atlantic. Now all operators are busy. This disorder. Let's proceed as follows. If after 18 seconds no one answers your call, you will get a discount of 450 pounds. I'm starting the countdown - 18, 17, 16, 15 ... »
The client listens to and passionately wants only one thing - that the operator is not picked up.
Alexei Ivanov "Envy"
